Refund Policy

Who Sells and Refunds Your Subscription

Wayra Pro and Wayra AI are sold in three ways: on our website, inside the iPhone and iPad app through Apple's App Store, and inside the Android app through Google Play. Who sells the subscription, charges you and handles refunds depends on where you bought it. Plans bought on our website (wayraracing.com):

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds of website purchases are issued through Paddle to the original payment method, under the rules below. Plans bought inside the mobile apps are sold and billed by Apple (App Store) or by Google (Google Play), which handle their refunds under their own policies (Section 13.6 and "Mobile Apps and App Stores" below).

13. Cancellation, Refunds and Right of Withdrawal

13.1 How to cancel. You cancel a subscription in the channel where you bought it:

• Website (Paddle): sign in at wayraracing.com/pricing and use "Cancel subscription" or "Manage subscription", which open Paddle's secure customer portal. You can also write to info@wayraracing.com.
• iPhone or iPad (Apple App Store): open Settings > [your name] > Subscriptions, select Wayra and cancel.
• Android (Google Play): open the Play Store app > your profile > Payments & subscriptions > Subscriptions, select Wayra and cancel.

Cancelling stops future renewals; it does not refund anything by itself. After you cancel, you keep your paid features until the end of the period you have already paid for and you are not charged again. Uninstalling the app or deleting your Wayra account does not cancel a subscription bought through Apple or Google, and we cannot cancel it for you (Section 13.5).

13.2 Refunds of website purchases. This Section 13.2 applies to plans bought on our website; purchases made in the mobile apps are covered by Section 13.6. Refunds are not issued automatically by the portal. To request one, write to info@wayraracing.com from your account email (subject "Refund"), or contact Paddle's buyer support at paddle.net; as Merchant of Record, Paddle may also handle refund requests under its own buyer terms. Refunds are issued through Paddle to the original payment method, together with the tax charged on the refunded amount, and normally appear within 5 to 10 business days. A full refund ends the paid features when it is processed; with a partial refund under (b) below, your access continues to the end of the month stated there.

For website purchases, we issue refunds in these cases:

• (a) First purchase, within 14 days. If you ask within 14 days of your first payment for a subscription, we refund that payment in full.
• (b) Annual plan cancelled mid-term. After those 14 days, if you cancel an annual plan before it ends, we charge the months you have used at our standard monthly price for that plan and refund the rest. A month you have started counts as a full month, and your access runs to the end of that month. Example (prices before tax): annual Pro paid at $90, standard monthly price $10; cancelling during the fourth month means 4 x $10 = $40 used and a refund of $50, plus the tax charged on that $50. A refund calculated this way is never below zero, and we never ask you to pay a difference.
• (c) Annual renewal you did not intend. If you tell us within 30 days of an annual renewal charge that you did not mean to renew, we refund that renewal in full and end the subscription, provided you have not used the paid features since it renewed.
• (d) Monthly plans. Apart from (a), the current month of a monthly plan is not refunded when you cancel; you keep access until it ends.

13.3 Right of withdrawal (EU, UK, Switzerland and similar laws). If you are a consumer with a legal right of withdrawal, you may withdraw from a subscription bought on our website within 14 days of buying it, without giving a reason, by sending us a clear statement (for example, an email to info@wayraracing.com). At checkout you expressly request that we start providing the paid features immediately and acknowledge that you may lose the right of withdrawal once the service has been fully provided. In any case, a request within 14 days of your first payment receives the full refund of Section 13.2(a). Consumers in Brazil may likewise withdraw within 7 days under the Consumer Defense Code, which the 14-day refund covers. For subscriptions bought through the App Store or Google Play, the right of withdrawal and any refund are exercised with Apple or Google under their terms and the law that applies to you (Section 13.6).

13.4 Changes you do not accept. If we make a material change to these Terms or reduce the features of your paid plan and you do not accept it, you may cancel and, for a plan bought on our website, receive a refund of the unused part of your current billing period, calculated day by day. For a plan bought through Apple or Google, you may cancel it in the store and request a refund from Apple or Google (Section 13.6); for Google Play purchases we may also issue that refund ourselves through Google Play's tools.

13.5 Account deletion with an active plan. Deleting your account immediately cancels a subscription bought on our website. You can ask within 30 days of the deletion (from the email of the deleted account) for a refund of the prepaid time you lost: we treat the deletion date as your cancellation date and refund under (a) or (b) above, which for annual plans means the unused full months. Remaining days of a monthly plan are not refunded, except under (a). If you want to keep using what you paid for, cancel first and delete your account after the period ends. Deleting your account does not cancel a subscription bought through the App Store or Google Play: cancel it in your store account first (Section 13.1), or the store will keep charging it; refunds of those charges are handled under Section 13.6.

13.6 Refunds of App Store and Google Play purchases. Subscriptions bought inside the mobile apps are refunded by the store where you bought them, under its own policies; the refund rules of Sections 13.2 to 13.5 do not bind Apple or Google.

• Apple App Store (iPhone and iPad): request a refund from Apple at reportaproblem.apple.com. Apple decides on these requests; we cannot issue or process refunds for App Store purchases.
• Google Play (Android): request a refund through Google Play under Google Play's refund policies, or write to us at info@wayraracing.com. We may, at our discretion, refund a Google Play purchase ourselves using the tools Google provides, for example in the situations described in Section 13.2.

If a store refunds a purchase or reverses a charge, the paid features of that subscription end.

These rules are in addition to, and never limit, the rights you have under the consumer law of your country.

Mobile Apps and App Stores

iPhone and iPad (Apple App Store): in-app subscriptions are charged to your Apple Account, and Apple handles their cancellation and refunds under its own policies. Cancel in Settings > [your name] > Subscriptions, and request a refund from Apple at reportaproblem.apple.com; we cannot issue refunds for App Store purchases. Android (Google Play): in-app subscriptions are charged to your Google Play account, and Google handles their cancellation and refunds under Google Play's policies. Cancel in the Play Store app > your profile > Payments & subscriptions > Subscriptions, and request a refund through Google Play; we may also, at our discretion, refund a Google Play purchase through Google's tools if you write to us. A store subscription can only be cancelled or refunded in the store where you bought it: uninstalling the app or deleting your Wayra account does not cancel it (Sections 13.1 and 13.5).

Contact

To request a refund or ask about a charge, write to info@wayraracing.com from your account email (subject "Refund"). GIALOVA LLC, dba Wayra Racing, 8128 Natures Way, Unit 17, Lakewood Ranch, FL 34202, USA.